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Basic Function/Responsibilities: · Serving as the first point of contact for customers seeking technical assistance over the phone or email · Performing remote troubleshooting through diagnostic techniques and pertinent questions · Determining the best solution based on the issue and details provided by customer · Handle Tier 1 help desk escalations through tickets or phone · Follow up on outstanding requests and ensure timely resolution (following our SLA) · Create accounts and configure hardware as part of on-boarding process · Manage and monitor internal assets to ensure accurate inventory
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records · Troubleshoot Microsoft Office Tools (Outlook, Excel, Word) · Setup email accounts on desktops and mobile devices · Troubleshoot basic networking and hardware issues · Other duties may be added and/or assigned as needed
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Origen de esta oportunidad
- Organización anunciante
- M3 Tech Solutions
- Fuente original
- Careers.gy
- Publicado
- 2026-08-26 (52 days ago)