Night Auditor

Key Responsibilities · Warmly welcome and assist guests during overnight hours efficiently, courteously, and professionally at all times. · Complete guest check-in and check-out procedures accurately and efficiently. · Perform all nightly audit functions, including balancing daily transactions, reconciling accounts, and preparing operational reports. · Monitor arrivals, departures, reservations, and special requests to ensure smooth overnight operations. · Assist guests with luggage delivery and room orientation during overnight arrivals when required. · Safely operate hotel vehicles for guest transportation or operational needs, where applicable. · Monitor hotel activity throughout the night and maintain awareness of all guests, visitors, and access points. · Conduct regular property walks and ensure all public areas remain secure, clean, and presentable. · Respond to guest requests, concerns, and emergencies in a calm and solution-oriented manner. · Act as the primary overnight point of contact for guest assistance, operational support, and incident response. · Maintain full knowledge of hotel safety and emergency procedures. Coordinate with emergency services and follow the required procedures when needed. · Assist with overnight setup, preparation, and administrative tasks for the following business day. · Maintain accurate logs, reports, and incident documentation. · Support hotel standards by creating a safe, welcoming, and well-managed overnight environment. · Maintain a high level of service and hospitality standards. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements • Diploma/degree in accounting, business administration or hospitality would be an asset. • 1-2 years’ experience in customer service (hospitality background is preferred). • Valid driver’s license and a clear driving record. • Knowledge of Microsoft Office and Property Management Systems. • Knowledge in basic accounting and bookkeeping would be an asset. • Knowledge of local roads, shortcuts, airports, and key attractions including traffic and safety laws. • Ability to be courteous and professional in any situation. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.