It Technican
Basic Function/Responsibilities: · Serving as the first point of contact for customers seeking technical assistance over the phone or email · Performing remote troubleshooting through diagnostic techniques and pertinent questions · Determining the best solution based on the issue and details provided by customer · Handle Tier 1 help desk escalations through tickets or phone · Follow up on outstanding requests and ensure timely resolution (following our SLA) · Create accounts and configure hardware as part of on-boarding process · Manage and monitor internal assets to ensure accurate inventory records · Troubleshoot Microsoft Office Tools (Outlook, Excel, Word) · Setup email accounts on desktops and mobile devices · Troubleshoot basic networking and hardware issues · Other duties may be added and/or assigned as needed
Listing details
- Company
- M3 Tech Solutions
- Location
- Georgetown
- Sector
- Information & Communication Technology (ICT)
- Posted
- 2026-08-26 (27 days ago)
- Closing date
- No closing date published
- Listing review date
- 2026-10-21 (29 days left)
- Original source
- Careers.gy