Head Waiter

Job Summary The Head Waiter is responsible for managing service, supervising staff, and ensuring exceptional guest experience in alignment with the brand standards. Key Responsibilities · Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards. · Lead and support the food and beverage team during service. Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities. · Process guest orders and payments accurately using the Micros POS system while adhering to cashiering and cash handling procedures. · Act as a shift leader, overseeing daily restaurant operations and supporting managers in delivering departmental objectives. Conduct pre-service briefings and ensure clear communication across the team throughout each shift. · Guide, coach and motivate servers, bartenders, baristas/cashiers and Hosts/Hostesses to maintain exceptional service standards. · Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution. · Ensure general cleanliness and maintenance of the restaurant space and equipment. · Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction. · Monitor service quality and implement improvements to consistently exceed guest expectations. · Support special events/ functions by conducting operational checks and ensuring all service requirements are met. · Assist with inventory management, including stock control, stock rotation, replenishment, and monthly inventory checks of equipment and supplies. · Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards. · Comply with responsible beverage service practices and all applicable local regulations. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 2-5 years’ experience as a server in food and beverage, restaurant/bar operations or hospitality is preferred. · Previous supervisory experience would be an asset. · Valid food handling certificate. • Proficient in using Micros POS or similar. • Knowledge in food and beverage/ restaurant operations and Inventory control. • Basic knowledge of food safety, hygiene and sanitation practices. • Excellent communication and interpersonal skills. • Strong customer service orientation. • Ability to multi-task and work efficiently in a fast-paced environment. • Positive attitude with a team-oriented approach. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

Listing details

Company

Hyatt Place Guyana Georgetown

Location

East Bank Demerara

Sector

Hospitality & Tourism

Posted

2026-08-27 (25 days ago)

Closing date

No closing date published

Listing review date

2026-10-21 (30 days left)

Original source

Careers.gy