Housekeeping Manager

Job Summary The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Key Responsibilities · Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. · Assist in maintaining and controlling all housekeeping equipment. · Conducting room inspections daily, ensure public spaces, guest rooms and back-of-house areas are cleaned as per brand standards and as per an established cleaning schedule/program accompanied by a detailed checklist. · Lead all daily shift operations of the hotel housekeeping department; managing workflow, guest service standards, and team performance across every shift. · Provide hands-on leadership, associate training, and shift flow management; coaching housekeepers and supervisors to consistently deliver exceptional hotel guest service. · Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing team. · Manage controllable expenses including rooms supplies and equipment. This includes conducting inventory checks monthly. · Comply with all health, safety and sanitization laws and regulations including local procedures. · Collaborate with engineering, front office and loss prevention teams to meet any guest needs to address problem areas. This should be done as per established procedures. · Montior and act on special requests from VIPs, special needs rooms, out-of-order/service rooms, showrooms, etc. · Prepare requisitions for supplies and coordinate with the purchasing/finance team for orders as needed on a monthly or quarterly basis. · Perform guest interactions or review guest surveys to obtain feedback on service. This includes handling guest problems and complaints and providing service recovery where appropriate. · Oversee employee probation, disciplinary or related matters as well as training and development based on their individual strengths, development needs, career aspirations and abilities. This includes their daily work life support to foster a collaborative, healthy and engaging environment. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Achieves and exceeds goals including performance goals, budget goals, team goals, etc. · Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Any other responsibility assigned by your immediate manager. Requirements · 2-year degree from an accredited university in Hospitality, Hotel Management, or related. · 2-4 years’ experience in guest services, housekeeping and in a supervisory role (hospitality experience preferred). · Proficiency in property management systems and Microsoft Office. · Knowledge of budgeting and inventory controls. · Strong problem-solving, decision-making and time-management skills. · Customer service orientation with good communication skills. · Ability to work under pressure, handle multiple tasks and prioritize departmental functions to meet deadlines. · Attention to detail, high level of integrity.

Listing details

Company

Hyatt Place Guyana Georgetown

Location

East Bank Demerara

Sector

Professional Services

Posted

2026-08-27 (26 days ago)

Closing date

No closing date published

Listing review date

2026-10-21 (29 days left)

Original source

Careers.gy