General Manager

The position requires a results-driven leader with strong commercial judgment, operational discipline, and the ability to translate business objectives into measurable actions and results. KEY DUTIES AND RESPONSIBILITIES 1. Business & Retail Operations Oversee the overall day-to-day operations of the company's retail stores, warehouse, and supporting functions Establish clear operational standards and ensure consistent implementation across all locations Monitor store and departmental performance and take timely corrective action when targets or standards are not met Conduct regular operational reviews and store visits to identify issues, risks, and opportunities for improvement Ensure effective staffing, scheduling, store readiness, merchandising, cleanliness, security, and customer service standards Standardize and implement best practices across locations to improve operational efficiency 2. Sales & Business Performance Lead the execution of strategies to achieve sales, revenue, and profitability targets Monitor performance by store, department, product category, and sales team Work with Sales and Marketing to maximize promotional campaigns, seasonal opportunities, product launches, and revenue growth Review business performance data and implement actions to address underperformance Identify opportunities for business growth, improved market competitiveness, and increased customer retention 3. Financial & Cost Management Work closely with Finance to monitor revenue, expenses, budgets, margins, and overall profitability Ensure stores and departments operate within approved budgets Monitor controllable operating costs and identify opportunities for cost reduction and improved resource utilization Ensure appropriate financial and operational controls are maintained to minimize fraud, waste, losses, and unnecessary expenses Use financial and operational data to support sound business decisions 4. Inventory & Supply Chain Management Oversee inventory management across stores and the warehouse Ensure appropriate stock levels, replenishment, transfers, receiving, storage, and stock movement procedures are maintained Monitor inventory accuracy, stock variances, shrinkage, damaged goods, and obsolete inventory Ensure regular stock counts and inventory audits are conducted and discrepancies are properly investigated Work with Inventory, Warehouse, Procurement, and Store teams to improve stock availability and minimize inventory losses 5. Leadership & People Management Provide direction, coaching, and accountability to Store Managers, Department Heads, and other members of the management team Establish clear performance expectations and ensure managers are accountable for achieving their targets Develop managers' leadership and people-management capabilities through coaching, feedback, and performance reviews Partner with HR on recruitment, workforce.