Front Desk Hosts

• Monitor arrivals, departures, reservations, and special requests to ensure smooth operations. • Promptly address guest concerns and ensure satisfaction in a timely manner. • Post guest charges, collect payments, and follow cash handling procedures. • Handle guest mail and messages with respect to privacy and professionalism. • Stay knowledgeable about the hotel brand, travel programs, and offering and surroundings. • Communicate guest feedback effectively to departments and management. • Respond quickly to calls, lobby visitors, and team members needing assistance. • Ensure security and confidentiality of all guest and hotel information. • Maintain lobby and entrance standards that support operational excellence and property presentation goals. • Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1–2-years’ experience in customer service and/or hospitality is preferred. • Knowledge of Microsoft Office. • Knowledge using Property Management Systems. • Strong interpersonal and communication skills. • Ability to multitask and remain professional in a fast-paced environment. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time.