Bellman

, use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services). · Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. · Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. · Supply guests with directions. Arrange transportation (e.g., taxi, shuttle bus, etc.) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. · Maintain lobby and entrance standards that support operational excellence and property presentation goals. · Assist guests efficiently, courteously, and professionally at all times. · Maintain a high level of service and hospitality standards. · Promptly address guest concerns and ensure satisfaction in a timely manner. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1 year experience in customer service and/or hospitality is preferred. • Strong interpersonal and communication skills. • Ability to multitask and remain professional in a fast-paced environment. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.