Reservations Agent

Job Summary The Reservations Agent will be responsible for handling room reservations, maximizing room revenue, and ensuring a seamless booking experience for guests. You will serve as an important point of contact for guests, travel partners, and internal departments while maintaining Hyatt's service standards and revenue objectives. Key Responsibilities • Provide exceptional guest service, ensuring a seamless and personalized reservation experience. · Handle reservation inquiries, bookings, amendments, and cancellations through phone, email, and online channels in a professional and efficient manner. · Maintain comprehensive knowledge of hotel facilities, room categories, services, packages, promotions, and local attractions to effectively assist guests and maximize revenue opportunities. · Respond to guest and internal customer inquiries, requests, and complaints courteously, ensuring prompt follow-up and satisfactory resolution. · Ensure guest profiles, history records, preferences, and repeat guest information are accurately maintained within the system. · Coordinate special requests and arrangements with relevant departments to enhance the guest experience before arrival. · Maximize room revenue through effective upselling, cross-selling, and accurate management of room inventory while supporting departmental revenue goals. · Monitor room availability and ensure reservations are accurately entered and updated in the Property Management System. · Answer hotel telephone calls courteously and efficiently. · Keep up to date on the local destination, tourism offerings, and hotel services to provide accurate information to guests. · Maintain a high level of service and hospitality standards. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guests, client and hotel information. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · Diploma or Degree in Hospitality, Business Administration, Marketing, or equivalent. · 1-2 years’ experience in reservations, customer service, or similar fields (hospitality experience would be an asset). • Proficiency in Microsoft Office. • Knowledge of hotel Opera PMS and/or reservation systems. • Fluency in Spanish would be an advantage. • Customer-oriented and ability to build strong connections. • Ability to multi-task and work effectively in a fast-paced environment. • Ability to be courteous and professional in any situation. • Strong communication and time management skills. • Attention to detail and high level of integrity.

Listing details

Company

Hyatt Place Guyana Georgetown

Location

East Bank Demerara

Sector

Tourism & Hospitality

Posted

2026-08-27 (25 days ago)

Closing date

No closing date published

Listing review date

2026-10-21 (30 days left)

Original source

Careers.gy