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Job Summary: The Housekeeping Supervisor oversees and coordinates daily cleaning operations, ensuring all guest rooms and public areas meet the hotel’s cleanliness and quality standards. This role directly impacts guest satisfaction, operational efficiency, and the overall presentation of the property. Key Responsibilities: · Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service. Assign work to and train staff in housekeeping duties; may assist with cleaning tasks as needed. · Maintain accurate room occupancy records and communicate status to relevant departments. · Perform guest interactions or review guest surveys to obtain feedback on service. This includes handling guest problems and complaints and providing service recovery where appropriate. · Report any equipment damage or functionality issues in guest spaces to the relevant departments. · Assist with employee probation, disciplinary or related matters. This includes their daily work life support to foster a collaborative, healthy and engaging environment. · Prepare requisitions for room supplies, furniture renovation, or replacements. · Inspect guestrooms, public areas, laundry, carpets, drapes, and furniture for stains, damage, or wear and report findings. Record inspection results and address any discrepancies with team members and ensure immediate actions are taken for recovery. · Check and manage linen and supply inventories to ensure adequate stock. This includes aiding budget control by supervising employees’ use of linen, supplies, and equipment. · Always practice safe work habits to prevent accidents and ensure a safe working environment. · Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely. · Report any missing/found articles or damage that need immediate attention to Manager or Security department immediately. · Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members. · Always maintain a friendly, cheerful and courteous demeanor, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements: · High school diploma or equivalent. · 2-3 years’ experience in housekeeping, laundry, janitorial services and/or hospitality preferred. • Strong leadership and team management skills. • Ability to be courteous and professional in any situation. • Customer service orientation. • Attention to detail and high level of integrity. • Knowledge of cleaning equipment/products use and maintenance is preferred. • Ability to work efficiently and manage time in a fast-paced environment. • Good physical stamina and ability to lift/pull/push heavy loads. • Commitment to safety and cleanliness standards. • Excellent communication and teamwork skills.

Job Summary: As a Bellman, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. Key Responsibilities: · Greet, escort, open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services). · Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. · Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. · Supply guests with directions. Arrange transportation (e.g., taxi, shuttle bus, etc.) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. · Maintain lobby and entrance standards that support operational excellence and property presentation goals. · Assist guests efficiently, courteously, and professionally at all times. · Maintain a high level of service and hospitality standards. · Promptly address guest concerns and ensure satisfaction in a timely manner. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1 year experience in customer service and/or hospitality is preferred. • Strong interpersonal and communication skills. • Ability to multitask and remain professional in a fast-paced environment. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

Job Summary: As a Van Driver, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed, supported and safe. Key Responsibilities · Transport guests to/from assigned destinations using property vehicles. Document all trips prior to the start of and at the conclusion of each trip. · Park vehicles in designated locations when not in use. · Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. · Document all vehicle incidents (i.e., damage, accidents) and provide reports of incidents to manager/supervisor. · Assist guests efficiently, courteously, and professionally at all times. · Maintain a high level of service and hospitality standards. · Promptly address guest concerns and ensure satisfaction in a timely manner. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1-2 years’ experience as a driver or in customer service/hospitality is preferred. · Valid driver’s license and a clear driving record. • Knowledge of local roads, shortcuts, airports, and key attractions. • Knowledge of traffic and safety laws. • Ability to be courteous and professional in any situation. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

Job Summary: As a Front Desk Host, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. Key Responsibilities: • Warmly welcome and assist guests efficiently, courteously, and professionally at all times. • Maintain a high level of service and hospitality standards. • Complete guest check-in and check-out procedures accurately and efficiently. • Monitor arrivals, departures, reservations, and special requests to ensure smooth operations. • Promptly address guest concerns and ensure satisfaction in a timely manner. • Post guest charges, collect payments, and follow cash handling procedures. • Handle guest mail and messages with respect to privacy and professionalism. • Stay knowledgeable about the hotel brand, travel programs, and offering and surroundings. • Communicate guest feedback effectively to departments and management. • Respond quickly to calls, lobby visitors, and team members needing assistance. • Ensure security and confidentiality of all guest and hotel information. • Maintain lobby and entrance standards that support operational excellence and property presentation goals. • Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1–2-years’ experience in customer service and/or hospitality is preferred. • Knowledge of Microsoft Office. • Knowledge using Property Management Systems. • Strong interpersonal and communication skills. • Ability to multitask and remain professional in a fast-paced environment. • Customer service orientation with good communication skills. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time.

Key Responsibilities: *Laundry: · Collect, transport, and sort soiled linens, towels, and rags for processing · Operate washing machines and dryers, ensuring proper load sizes and cycle settings · Load and unload laundry equipment safely and efficiently · Weigh, fold, and store clean linens, towels, and rags according to hotel standards · Deliver clean linens to designated areas promptly and accurately · Maintain the cleanliness of the laundry machinery and the surrounding area · Clean dryer filters daily and perform routine maintenance on laundry equipment · Iron linens and towels as per standard procedures, ensuring safety protocols are followed · Stock linen carts and organize storage areas to ensure availability and accessibility · Always practice safe work habits to prevent accidents and ensure a safe working environment. · Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely. · Report any missing/found articles or damage that need immediate attention to the Manager or Security department immediately. · Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members. · Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. *Room: · Clean guest rooms within the minutes-per-room guideline including but not limited to making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, and taking out trash. · Restock carts with cleaning and sanitization supplies such as cleaning products, mops, wipes, and brooms. Replenish chemical bottles. · Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely. · Turn in all items left in guestroom to Manager or Security department immediately. Report any missing/found articles or damage that need immediate attention to the Housekeeping Manager. · Maintain complete security of master room key. Return the key at the end of shift. Never leave property with the master room key. · Follow Company policy for room amenities, including, but not limited to, laundry bags and slips, proper placement and number of hangers, blankets, pillows, and bath products. · Conduct all duties with great attention to detail, for example, checking under beds, dusting lights and switches, inspecting for any tears, rips, stains and reporting any damage to Engineering. · Assist with laundry as needed. · Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members. · Maintain a friendly, cheerful and courteous demeanor at.

Job Summary The Front Desk Manager is responsible for administering front office functions and supervising staff daily. Areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. This role directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Job Description · Lead all daily shift operations of the hotel Front Office department; managing front desk workflow, guest service standards, and team performance across every shift. · Provide hands-on leadership, associate training, and shift flow management; coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service. · Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team. · Serve as a guest service ambassador for the hotel; modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint. · Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling. · Manage controllable expenses including rooms supplies and equipment. · Prepare requisitions for supplies and coordinate with the purchasing/finance team for orders daily. · Perform guest interactions or review guest surveys to obtain feedback on service. This includes handling guest problems and complaints and providing service recovery where appropriate. · Ensure that employees understand guest needs by coaching/guiding them and encourage open feedback to improve guest service. · Leads front office team and provide direction for all day-to-day operations, including setting standards. · Review staffing needs to ensure that operational needs and financial objectives are met. · Oversee employee probation, disciplinary or related matters as well as training and development based on their individual strengths, development needs, career aspirations and abilities. This includes their daily work life support to foster a collaborative, healthy and engaging environment. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Achieves and exceeds goals including performance goals, budget goals, team goals, etc. · Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Any other responsibility assigned by your immediate manager. Requirements · 2-year degree from an accredited university in Hospitality, Hotel Management, Business Administration or related. · 2-4 years’ experience in guest services, front desk or a related field (hospitality experience preferred). · Proficiency in property management systems and front office operations software. · Knowledge of hotel operations. · Knowledge of budgeting and inventory controls. · Strong problem-solving, decision-making and time-management skills. · Customer service orientation with good communication skills. · Ability to work under pressure, handle multiple tasks and prioritize departmental functions to meet deadlines. · Attention to detail, high level of integrity.

Job Summary The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Key Responsibilities · Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. · Assist in maintaining and controlling all housekeeping equipment. · Conducting room inspections daily, ensure public spaces, guest rooms and back-of-house areas are cleaned as per brand standards and as per an established cleaning schedule/program accompanied by a detailed checklist. · Lead all daily shift operations of the hotel housekeeping department; managing workflow, guest service standards, and team performance across every shift. · Provide hands-on leadership, associate training, and shift flow management; coaching housekeepers and supervisors to consistently deliver exceptional hotel guest service. · Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing team. · Manage controllable expenses including rooms supplies and equipment. This includes conducting inventory checks monthly. · Comply with all health, safety and sanitization laws and regulations including local procedures. · Collaborate with engineering, front office and loss prevention teams to meet any guest needs to address problem areas. This should be done as per established procedures. · Montior and act on special requests from VIPs, special needs rooms, out-of-order/service rooms, showrooms, etc. · Prepare requisitions for supplies and coordinate with the purchasing/finance team for orders as needed on a monthly or quarterly basis. · Perform guest interactions or review guest surveys to obtain feedback on service. This includes handling guest problems and complaints and providing service recovery where appropriate. · Oversee employee probation, disciplinary or related matters as well as training and development based on their individual strengths, development needs, career aspirations and abilities. This includes their daily work life support to foster a collaborative, healthy and engaging environment. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Achieves and exceeds goals including performance goals, budget goals, team goals, etc. · Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Any other responsibility assigned by your immediate manager. Requirements · 2-year degree from an accredited university in Hospitality, Hotel Management, or related. · 2-4 years’ experience in guest services, housekeeping and in a supervisory role (hospitality experience preferred). · Proficiency in property management systems and Microsoft Office. · Knowledge of budgeting and inventory controls. · Strong problem-solving, decision-making and time-management skills. · Customer service orientation with good communication skills. · Ability to work under pressure, handle multiple tasks and prioritize departmental functions to meet deadlines. · Attention to detail, high level of integrity.

Job Summary: The server is responsible for providing excellent customer service, taking orders, and ensuring a pleasant dining experience for guests. Key Responsibilities: · Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards. · Greet customers as they arrive, escort them to their tables, and ensure they are comfortably seated. · Accurately take food and drink orders and note any food allergies, dietary preferences and restrictions. · Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities. · Process guest orders and payments accurately using the Micros POS system while adhering to cashiering and cash handling procedures. · Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction. · Ensure that tables and dining areas are clean and organized and assist in cleaning up after guest leaves. · Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution. · Support special events and functions by conducting operational checks and ensuring all service requirements are met. · Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements · High school diploma, or equivalent. · 1-2 years’ experience as a server in food and beverages, restaurant/bar operations or hospitality is preferred. · Valid food handling certificate. • Proficient in using Micros POS. • Basic knowledge of food safety, hygiene and sanitation practices. • Excellent communication and interpersonal skills. • Strong customer service orientation. • Ability to multi-task and work efficiently in a fast-paced environment. • Positive attitude with a team-oriented approach. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

Job Summary: The Maintenance Technician is responsible for supervising the property’s maintenance and routine processes to make it fully functional, enjoyable, and safe for our guests. Key Responsibilities: · Welcome and assist guests efficiently, courteously, and professionally at all times. · Perform preventive maintenance and repair duties, including but not limited to HVAC, refrigeration systems, plumbing, lighting, furniture, sheetrock, and painting. · Monitor and maintain all building systems as assigned. · Responsible for the completion of all maintenance service requests as assigned. Ensure progress or updates are shared in a timely manner with the relevant teams. · Maintain a professional and courteous manner with all guests, vendors, contractors, and employees. · Complete grounds work as directed by Chief Engineer · Responsible for alerting the General Manager of any unusual occurrence and/or damage that has taken place or that may occur. · Assure safety standards are used which comply with all company, brand, and local Occupational Health and Safety laws of Guyana. · Respond to all guest and colleague maintenance issues in a timely fashion Keep accurate record of assigned tasks and must be able to convey information and ideas clearly. · Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely. · Minor Maintenance (Electrical, Plumbing, painting, caulking) · Support hotel standards by creating a safe, welcoming, and well-managed environment. · Maintain a high level of service and hospitality standards. · Communicate guest feedback effectively to departments and management. · Ensure security and confidentiality of all guest and hotel information. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements: · Technical certification from a recognized Technical Institution or equivalent. · 2-3 years’ experience in facility maintenance, or similar field (hospitality experience would be an asset). • Knowledge of Property Management Systems. • Knowledge of general preventative maintenance, handling of tools, HVAC along with electrical and mechanical repairs, carpentry, plumbing, and painting duties. • Ability to be courteous and professional in any situation. • Customer service orientation with good communication skills. • Good time management skills. • Attention to detail and high level of integrity. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance. Must have strong stamina and be able to stand for an extended period.

Job Summary: The Bartender will be responsible for creating memorable guest experiences by preparing and serving high-quality beverages, maintaining exceptional service standards, and contributing to a vibrant and welcoming atmosphere. Key Responsibilities: · Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards. · Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, quality standards, and operational procedures. · Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities. · Ensure the bar and service areas are clean, organized, well-stocked, and compliant with hygiene, health, and safety regulations. · Process guest orders and payments accurately using the Micros POS system while adhering to cashiering and cash handling procedures. · Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction. · Assist with inventory management, including stock control, stock rotation, replenishment, and monthly inventory checks of equipment and supplies. · Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution. · Support special events and functions by conducting operational checks and ensuring all service requirements are met. · Comply with responsible beverage service practices and all applicable local regulations. · Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements: · High school diploma, or equivalent. · 1-2 years’ experience as a bartender in food and beverage, restaurant/bar operations or hospitality is preferred. · Valid food handling certificate. • Proficient in using Micros POS and inventory control. • Knowledge in bartending and mixology. • knowledge of classic and contemporary cocktails, spirits, wines, and beverages. • Basic knowledge of food safety, hygiene and sanitation practices. • Excellent communication and interpersonal skills. • Strong customer service orientation. • Ability to work efficiently in a fast-paced environment. • Positive attitude with a team-oriented approach. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

Job Summary: The Barista/Cashier prepares and serves beverages, handles customer transactions, and maintains a clean, organized workspace while providing excellent customer service. Key Responsibilities: · Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards. · Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities. Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution. · Complete opening and closing duties including bank, setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. · Prepare food and coffee beverages, bus coffee cart areas and tables, clean dishes, utensils, work areas, tables and equipment throughout the day. · Process guest orders and payments accurately using the Micros POS system in compliance with accounting, cashiering procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). · Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and always keeping bank secure. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. · Set up and organize cashier workstations with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation. · Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction. · Assist with inventory management, including stock control, stock rotation, replenishment, and monthly inventory checks of equipment and supplies. · Comply with responsible beverage service practices and all applicable local regulations. · Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). · Perform other duties as assigned by your immediate manager. Requirements: · High school diploma, or equivalent. · 1-2 years’ experience as a cashier and/or barista in food and beverage and/or hospitality is preferred. · Valid food handling certificate. • Proficient in using Micros POS, cash handling procedures and inventory control. • Experience in various coffee/tea, hot/cold beverage preparation. • Basic knowledge of food safety, hygiene and sanitation practices. • Excellent communication and interpersonal skills. • Strong customer service orientation. • Ability to work efficiently in a fast-paced environment. • Positive attitude with a team-oriented approach. • Attention to detail and high level of integrity. • Ability to stand and move at a fast pace for long periods of time. • Ability to move/lift/carry/push/pull and place.

Job Summary: The Security Supervisor is responsible for the oversight of safety and security of the hotel. This person will respond to guest and employee emergencies, complete incident reports and supervise the security staff in the director's absence. Key Responsibilities: · Supervise external security activities and assign tasks where necessary. This also includes reporting any incidents, discipline or related to the supervising/zone personnel of the external security provider. · Ability to guide, support, and train external security officers on hotel policies and procedures while maintaining a calm and authoritative presence on property. · Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc. · Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment. · Warn or eject troublemakers and caution careless people. · Obtain assistance for accident victims and file accident reports. · Notify staff of presence of people with questionable reputations. · Handle disturbances, guest complaints, and security incidents with professionalism and discretion. · Assist management and enforcement officers in emergency situations. · May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property. · Monitor CCTVs daily and prepare reports on any incidents, investigations, or related. · Coordinate fire safety, CPR/First Aid or related training for hotel staff and ensure all certifications are renewed when required. This includes conducting drills monthly. · Conduct inventory checks and ensure maintenance of security equipment such as two-way radios, PPEs, emergency kits, etc. · Manage procedures for lost/found, keys, visitor logs, access logs, and staff checks. · Always practice safe work habits to prevent accidents and ensure a safe working environment. · Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely. · Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members. · Always maintain a friendly, cheerful and courteous demeanor, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards. · Ensure security and confidentiality of all guest and hotel information. · Maintain full knowledge of hotel safety and emergency procedures. · Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs). Perform other duties as assigned by your immediate manager. Requirements: · High school diploma or equivalent. · 2-3 years’ experience in security and/or hospitality preferred. • Computer literacy and knowledge of Microsoft Office. • Experience in CCTV monitoring, access control systems, alarm systems. • Strong leadership and team management skills. • Ability to be courteous and professional in any situation. • Customer service orientation with excellent communication skills. • Attention to detail and.